POLICIES

Terms & Conditions

Fees, Deposits & Payments

KulturLux Travel, LLC requires a non-refundable service fee to be paid before receiving any travel quotes.

Service Fees

Groups of fewer than 10 people: $50 per person (effective January 1, 2026)
Groups of 10 or more: $500 flat fee

Repeat customers may receive a discount at the owner's discretion.

The service fee includes:

One custom travel package draft
Up to two (2) revisions

Additional fees:

$50: For minor changes (e.g., excursions, dates, or added travelers)
$100: For location changes requested within 30 days of the 2nd revision

Note: Itineraries will be completed within 10 days of receiving service fee. Initial deposit is due within 10 days of agreeing to final edits.

Trip Deposits

Trip deposits are non-refundable and are separate from service fees. Deposits go directly to travel vendors and are governed by their terms.

Deposits vary by vendor and trip type (typically ≤ $300)
Hosted trip deposits include the posted buy-in + first full payment
Deposits for non-hosted trips are non-transferable
Hosted trip deposits may be transferred within 60 days to newly announced trips

Payment Terms

Payments are due on the 15th of each month (unless otherwise stated in your invoice)
Late Fee: $25 for missed payments not communicated before the 12th
Final payment is due at least 30 days prior to departure

Note: Final payments are without exception. Missing final payment deadline is subject to cancelation or $200 fee at agent's discretion. Vendor deadlines override KulturLux Travel’s policies.

Accepted payment methods:

Zelle: kulturluxtravel@gmail.com
Square: incurs a 5% processing fee (added to your invoice)

💳 Final payments are non-negotiable. No exceptions will be made.

Travel Insurance

We require all travelers to purchase travel insurance independently. Cancellations, emergencies, and lost funds must be handled through your chosen insurance provider.

Recommended providers:

Allianz: allianztravelinsurance.com
Progressive: progressive.com/insurance/travel

We can provide documentation if needed for insurance claims.

🛡 Frequent travelers may consider an annual policy for broader protection.

Refunds & Cancellations

We have a strict no-refund policy on all bookings, including deposits, group trips (10+ travelers or villa-style packages), and especially trips within 60 days of departure.

All refund claims must be submitted directly to your travel insurance provider. We will provide documentation as requested by the insurance company.

All bookings are also subject to the cancellation and refund policies of our travel partners and vendors.

We strongly recommend purchasing comprehensive travel insurance to protect your investment.

Flights

Flights are included:

For all-inclusive packages
For groups of 10+ traveling from the same city (when specified)

Traveler names and dates of birth must:

Be submitted upon booking
Match passports exactly
Be verified before booking

Name correction fees are at the vendor’s discretion.

If you book your own flights, please email details at least 30 days before departure to arrange transportation.

Vacation Support

KulturLux Travel, LLC will assist you from booking until your return.

We are available for support and will help resolve issues to the best of our ability. However, we are not liable for any injury, loss, or damage during your trip.

Please contact your travel insurance provider for claims. We will support you with documentation as needed.

Policy Updates

These terms are subject to change at any time. Your trip will be governed by the version in effect on the date of booking.